Behavioral health benefits verification
Know what a therapy client actually owes — before their first session.
Outpatient behavioral-health copay, deductible remaining, prior-auth requirements by CPT code, visit limits, and telehealth coverage — the specifics a generic eligibility check leaves you to phone in for.
Built for solo therapists and group practices. We sign a BAA.
- Client
- [Client name]
- Coverage
- Active
- Plan
- Example PPO — behavioral health
- Patient match
- exact
- Outpatient BH copay
- $30
- Deductible remaining
- $740
- Coinsurance
- 20%
- Annual visit limit
- 20 visits
- Telehealth
- Covered
Prior authorization, by code
- 90834Not required
- 90837Prior auth required
- Your portal says active coverage.
- It doesn't say whether 90837 needs prior auth when 90834 doesn't.
- So you call. And you're on hold.
What a behavioral-health verification actually needs to return.
| Field | Generic eligibility check | TurboVOB |
|---|---|---|
| Policy active | Supported | Supported |
| Plan name | Supported | Supported |
| General copay | Supported | Supported |
| Outpatient behavioral-health copay | Usually not supported | Supported |
| Prior auth by CPT (90834 / 90837 / 90847) | Not supported | Supported |
| Annual visit limit | Not supported | Supported |
| Telehealth coverage / parity | Not supported | Supported |
| Deductible remaining | Sometimes supported | Supported |
Policy active
- Generic eligibility check
- Supported
- TurboVOB
- Supported
Plan name
- Generic eligibility check
- Supported
- TurboVOB
- Supported
General copay
- Generic eligibility check
- Supported
- TurboVOB
- Supported
Outpatient behavioral-health copay
- Generic eligibility check
- Usually not supported
- TurboVOB
- Supported
Prior auth by CPT (90834 / 90837 / 90847)
- Generic eligibility check
- Not supported
- TurboVOB
- Supported
Annual visit limit
- Generic eligibility check
- Not supported
- TurboVOB
- Supported
Telehealth coverage / parity
- Generic eligibility check
- Not supported
- TurboVOB
- Supported
Deductible remaining
- Generic eligibility check
- Sometimes supported
- TurboVOB
- Supported
Partial name/DOB matches are flagged rather than guessed — patient_match is reported as exact, partial, or none.
How it works
1
Enter the client's details
Name, date of birth, member ID, payer, and the CPT codes you're planning to bill.
2
We check with the payer
We run the eligibility check against the payer through our clearinghouse connection.
3
You get the answer in plain English
Copay, deductible remaining, prior-auth flags by code, visit limits, and telehealth coverage.
A verification reflects what the payer had on file at the time of the check. It is not a guarantee of payment. Coverage can change mid-year, and retroactive terminations happen. Keep your reference number.
More on the category and the electronic path: insurance verification, 270 / 271 explained, and how to verify step by step.
Not ready for software yet?
Build a free payer call worksheet — the questions to ask so you only make the call once. No signup, nothing to install.
Build a VOB worksheetPricing
Pay for what you use. Switch or cancel any time.
Starter
For solo therapists running a lean practice.
$99/month
- 50 verifications/month
- 1 user
- Email support
Pro
Most popularFor growing group practices that need more throughput.
$249/month
- 250 verifications/month
- 5 users
- Priority email support
Practice
For larger practices with high-volume intake workflows.
$599/month
- 1,000 verifications/month
- Unlimited users
- Phone + email support
Frequently asked questions
Which payers do you support?
We support major commercial payers including Aetna, Anthem, Cigna, UnitedHealthcare/Optum, Humana, and many regional Blues. Tell us your top payers and we'll confirm before you commit. We don't support Medicare or Medicaid yet.
Is patient data encrypted?
All traffic is encrypted in transit with TLS. We're not publishing an at-rest encryption or data-retention claim until each is verified and enforced in code — an unverifiable security claim is worth less to you than an honest gap. Ask on the demo call and we'll tell you exactly where this stands.
Do I need a clearinghouse account?
No. TurboVOB connects to the payers on your behalf; you don't need your own clearinghouse account.
Can I bulk-upload from my EHR?
We don't have direct EHR integrations yet. Tell us what you use — it shapes what we build next.
How is this different from Office Ally?
Office Ally's VOB tool is built for medical billers and returns raw 271 EDI. TurboVOB is built for therapists and returns plain-English copay/deductible/auth flags.
TurboVOB acts as a business associate under HIPAA and signs a Business Associate Agreement with every customer that processes protected health information through the platform.
See it against your payer mix.
Twenty minutes. We'll run a live verification against the payers you actually bill.
TurboVOB acts as a business associate under HIPAA and signs a Business Associate Agreement with every customer that processes protected health information through the platform.